At BESTVAPEAUD, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
Returns
Due to the nature of vaping and tobacco-related products, we do not accept returns or exchanges for change of mind, opened products, used items, or incorrect flavour selection.
Returns may only be accepted if:
- The item arrives damaged
- The wrong item was sent
- The product is defective upon arrival
Customers must contact us within 48 hours of delivery with clear photos and order details.
Refunds
Approved refunds will be processed back to the original payment method within 3–7 business days.
Shipping fees are non-refundable unless the issue was caused by our mistake.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us immediately at:
info@bestvapeaud.com
Please include:
- Order number
- Photos of the package and products
- Description of the issue
Order Cancellations
Orders may only be cancelled before dispatch. Once an order has been packed or shipped, cancellation requests may not be accepted.
Shipping Responsibility
Customers are responsible for providing the correct shipping address. BESTVAPEAUD is not responsible for parcels delayed, lost, or returned due to incorrect address information provided by the customer.
Age Restriction
By purchasing from our website, you confirm that you are of legal age to purchase vaping or tobacco-related products in your state or territory.
Contact
For any questions regarding returns or refunds, please contact:info@bestvapeaud.com