Where do you ship from?
All orders are dispatched from our Sydney local warehouse.
Do you ship Australia-wide?
Yes, we currently ship across Australia.
How long does dispatch take?
Most orders are packed and dispatched within 24 hours after payment confirmation.
How long does delivery take?
Estimated delivery times:
- Metro areas: 1–4 business days
- Regional areas: 3–8 business days
Delivery times may vary depending on the courier and location.
Is the packaging discreet?
Yes. All orders are packed securely and discreetly for customer privacy.
Do you offer bundle deals?
Yes. We offer Bundle & Save options across selected products for better value.
Can I mix flavours in bundle products?
Yes. Most bundle products allow customers to mix and match flavours.
Are your products authentic?
We aim to provide high-quality products sourced from trusted suppliers.
What payment methods do you accept?
Secure payment methods are available during checkout.
Can I cancel my order?
Orders may only be cancelled before dispatch. Once shipped, cancellation may not be possible.
Do you accept returns?
Due to the nature of vaping and tobacco-related products, we generally do not accept returns for opened or used items.
Please refer to our Return & Refund Policy for more information.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery with photos and your order number.
Do I need to be over 18 to purchase?
Yes. By purchasing from this website, you confirm that you are of legal age in your state or territory.
How can I contact customer support?
For all enquiries, please contact:
info@bestvapeaud.com